Product Categories

Free Shipping

 

What are the details on the Free Shipping over $140 Offer?
The Free Shipping over $140 or more offer is valid with Economy Shipping only in the 48 contiguous states. Order total excludes taxes, shipping & handling charges, and processing fees. Please note that due to carrier restrictions, some products shipping to the 48 contiguous states must be sent via Ground Shipping and are not available for Economy Shipping. This offer cannot be combined with any other promotional offers or discounts, applied to previous orders or to Business to Business orders. Reduced shipping offer does not apply to oversized products requiring Motor Freight delivery. If requesting expedited shipping on oversized items, please contact customer service for specific shipping charges. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors. All offers are while supplies last. 

 

Ordering

How can I pay for my order? What payment methods do you accept?  
We accept the following credit cards for online or phone purchases:

• Discover
• MasterCard
• Visa

Orders placed with credit cards will be processed immediately.

If you have any questions, please call Customer Service at: 1-877-401-4323

Can I track my order online? 
You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order. Economy shipping orders cannot be tracked.

 

 

Shipping & Delivery

 

 

General Info  

 

General Shipping Information

Shipments are delivered Monday through Friday.  Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.

 

What are the shipping options for my order?  

 

*Please note that due to carrier restrictions, some products shipping to the 48 contiguous states must be sent via Ground Shipping and are not available for Economy Shipping.  *Orders to APO/PPO, PO Box, Guam and the Virgin Islands ship Priority Mail. Order to Puerto Rico can be shipped Economy or Priority Mail.

If your shipping address is entered incorrectly, UPS charges a correction fee of $5.00 for ground and $10.00 for express packages.  This fee will be billed to your credit card to cover the cost. 

How are the shipping charges calculated for my order?  
Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.

What is an Oversize charge? 
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional $5 per oversized item will be added to the shipping changes due to the increase in costs by the shipping service provider for larger or heavier items.

What are the weight and size limits for shipping? 
There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our truck freight services.

*Packages can be up to 150 lbs.
Packages can be up to 165 inches in length and girth combined.
Packages can be up to 108 inches in length.

* The restrictions above only pertain to individual packages.

What happens when I order a heavy or bulky item? 
Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.

Can I ship my order to Alaska or Hawaii? 
Yes. Additional charges will apply to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider. 

Can I ship my order to Canada? 
To place an order to Canada, please call Customer Service at 1-877-401-4323. Expect an estimated delivery time of 7-14 business days. Certain items cannot be shipped to Canada.

 

Must I sign for my delivery? 
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and dog.com must be notified immediately. You must save all shipping and merchandise packaging.

 

May I choose my shipping carrier? 
No. You may choose only the delivery method.

 

Who do I call if my merchandise arrives broken or damaged from the carrier? 
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-877-401-4323. You must save all shipping and merchandise packaging.

 

Is expedited shipping available on all products? 
Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.

Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive? 
Next Day and 2nd Day Air orders placed after 12 p.m. Pacific Standard Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, and 2nd Day air packages arrive the second full business day after shipment.

Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, and orders shipped 2nd Day to arrive within 3-4 business days.

 

Are there any shipping restrictions based on delivery location? 
*Economy shipping available to the 48 contiguous United States.
*Ground shipping available to the 48 contiguous United States and Canada.
*Air shipments (2nd Day and Next Day) available to the 50 United States.
*Priority Mail available to Guam, Puerto Rico and the Virgin Islands.

California Only - Pesticide Sale Restriction

A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecides, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellants and Disinfectants & Sanitizers.  If a product fails to meet California use requirement, PetsUnited, LLC will restrict product shipment to comply with California state law

 

Cost 4Less Dog Supply Return Policy

 

It is our mission to ensure that your shopping experience is simple and enjoyable.

30-Day Return Policy

If you are not completely satisfied with an item, you may return it within 30 days of purchase receipt.* The item must be in its original condition and include all parts, accessories and packaging. Call us at 1-877-401-4323 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.